Damaged item, Wrong item Issues
- If you received a damaged or broken item, please email us immediately so that we can help you to get the perfect item at once. We will help you step by step for the exchange process. Customers are required to fill out a return form on our web site in order for us to collect the information, and our return department will contact you within 48 hours. It might be necessary for us to look at the item you received in order to process the return, so digital pictures might be required for some cases.

If customer purchases the optional insurance, we will send a pre-paid Fed Ex return shipping label to the customer, and he/she can take the item to the Fed Ex drop off location to return the item to us. Once the item is back to our warehouse, we will exchange the perfect item to the customer and we will pay for the reshipping fee as well. Therefore, for customers who purchased the insurance, they are guarantee to get the perfect item even the product is broken during the shipping process.

If customer do not purchase the insurance, and in case the item is broken upon arrival, customer is responsible for shipping the item back to us; on the other hand, we will pay for the shipping fee to reship the item; however, we will reship the item after Fed Ex approved for the damage claim, and Fed Ex claim process usually takes 1-2 weeks.

If customer found that the item is an incorrect item or some parts are missing, please contact us immediately. Please keep the box and the label because we might need some reference num or box size to determine if the item is incorrect or not. We might also require some digital picture to see if the item is incorrect or not. We will be responsible for return shipping and reshipping fee if we make the mistake.

If customer believes that the item does not fit your car, we highly recommended our customer to go to professional installation or get more information about how the item does not fit. We might need some pictures to prove to us how the item does not fit. If there is enough proof that the item does not fit your vehicle, we will be responsible for the return shipping fee and full refund will be issued to the buyer.

Please inspect and hand-fit all items by the time it arrive. Customer MUST contact us within 7 days after the date of package arrived via email for all claims of shipment damage, defects, missing parts, or dissatisfy. No claims will be accepted after 7 days.

All sales are final, and no exchange for customers who bided on the wrong items. Please read all description carefully and ask any questions before placing your bid. Please inspect all of your items immediately upon arrival. We reserve the rights to determine if an item is defective and/or sent incorrectly. In order to file for a "defective" item, you MUST submit a digital photo and proof of professional installation along with your application. All buyers are responsible for return shipping fee.

Lost / Damaged in transit items: Please allow 7 business days for carriers to process claim. We will only reship when we have received confirmation of approval from carrier.